FAQs and Important Info

Simply go to the home page of our website and select 'book session'. From there you will be able to see our whole schedule. to find out more information about each session, select 'book'. You will need to buy a 'credit' to book a session. while we will have credit packs available, we always have the option to buy a single credit to cover a one off session. If you have any questions or issues with the booking system, please contact bookings@saunasocialclub.co.uk.

You can join the waitlist for a session through our usual booking system. There are two waitlist spots for each session. To join the waitlist you need to already have a credit in your account. If you are a member, this will be taken off your remaining credits. If you are not a member, you will need to buy a credit for the session to join the waitlist. If a slot becomes available, you will receive another email to let you know. Up until 2 hours before the session, you will be automatically added to the session. If a slot does not become available, your credit will be refunded to your account for you to use to book another session of the same type. If you have any questions or issues, please email bookings@saunasocialclub.co.uk and we will get back to you as soon as possible.

For bookings of up to 6 people, please follow the instructions for booking for a friend. We're not currently offering private bookings or group discounts. As we only have one sauna we're prioritising keeping the space open for our members. Our capacity is limited to 14 per session. We prioritise being a space where people feel able to come alone or with a friend and strike up conversations with people they've not met before. We've found that having a large group in the sauna can make conversations feel quite exclusive, and discourage any connections with those outside of the group. For that reason, if you're coming to the space as a group, please be mindful of how your conversations may affect others - especially in the volume and content of these conversations while in the sauna. The best way to book as a group would be for you all to book on either individually, or one person can book for up to 6. Bookings open 30 days in advance of a session. For any other enquiries, please contact bookings@saunasocialclub.co.uk

Gift vouchers are available through our booking system, just head to saunasocialclub.onbookee.com/pricing. In the menu on the dropdown (mobile) or in the top left corner (desktop) select 'pricing', and the select 'gift voucher'. The vouchers are cash value and can be used to buy any types of credit, including for single sessions, and credit packs. They cannot be used to purchase a membership. We also now offer physical gift vouchers, which can be picked up at the sauna anytime during our opening hours. *Gift Cards are non-refundable.*

Yes, you can book for up to 6 people. However, for safety reasons we need everyone's details that will be attending the session, so it's important you book each person on individually. You can only book one slot at a time. Begin by booking yourself onto the session and paying for your slot, and then you can go onto the same session again and select 'book for someone else'. The process is as follows: 1. once on our booking system, find the session that you would like to attend and select 'book' 2. select 'book session .. credits' 3. where this screen appears, select 'view pricing options'. follow through the process to book yourself onto the session. 4. now repeat the process from step 1, but when you reach step 3, select 'book for someone else'. it will then ask you to 'add a related contact' or select them if you've booked for them before. you'll need their name and email address to do this. Please contact bookings@saunasocialclub.co.uk if you have any questions or issues booking.

Memberships are available to purchase through our bookings system, saunasocialclub.onbookee.com/pricing. We have two types of membership. Club Membership gives you 4x credits per month, and Club Plus Membership gives you 8x credits per month. These credits are for use towards Social and Essential Sauna sessions. Each membership also gives you discounts off our special events including Ambient and Wellbeing Sauna.

You can cancel your booking online up to 6 hours before the beginning of the session. Go to your profile on saunasocialclub.onbookee.com by clicking on your name either in the top right hand corner (on desktop) or in the drop down (on mobile). Click on upcoming bookings and you can cancel from there. Your credit will be refunded to your account, which you can then redeem on another booking of the same type of session. We're not able to offer cash refunds, unless there are exceptional circumstances, as our payment processor charges for these. Unfortunately, we do not offer credit refunds for late cancellations (within 6 hours). However, if you would like to transfer your ticket to a friend, please email bookings@saunasocialclub.co.uk with their name and email address and we will transfer the ticket free of charge. If you have any other questions, please email bookings@saunasocialclub.co.uk and we'll get back to you as soon as we can.

Please email bookings@saunasocialclub.co.uk to cancel your recurring membership.

All information is available through our booking website. Head to saunasocialclub.onbookee.com/pricing to see this. Here are our sessions: Essential Sauna Session 50mins - £14.99 Social Sauna Session 1hr 45mins - £24.99 Ambient Sauna Session 1hr sauna + music evening - £24.99 Wellbeing Sauna Session (includes Auguss, Breathwork, Creative Writing, and anything facilitated) - £29.99 Club Membership Monthly (recurring) - 4 credits £39.99 Club Plus Membership Monthly (recurring) - 8 credits £69.99

Unwaged tickets are available for our Essential Sauna sessions. These tickets are for anyone who does not earn a wage e.g Students, Retired, on Universal Credit. They're also for anyone who wouldn't be able to afford the full price ticket. There is an option to buy an unwaged ticket for all essential sauna sessions. If pricing is a barrier to you but you would like to attend any of our other sessions, please email info@saunasocialclub.co.uk and we will do our very best to offer a price that works for you.

Our privacy policy can be found here.

A Social Sauna session is 2 credits for £24.99 per person. If you're booking for yourself and someone else, you'll need to buy 4 credits for £49.98. The credits are set up this way because our recurring memberships cover the shorter off-peak Essential Sauna (1 credit each) and the longer peak time Social Sauna (2 credits each).

- a towel to dry yourself with - a small towel to sit on in the sauna - a clean pair of sandals or sliders - a water bottle - robe (optional) - a plastic or seperate bag to take home your wet clothes - we recommend arriving in your swimwear to reduce time spent queueing for the changing rooms. *please do not bring your own essential oils as use of these is not permitted in the sauna.

For all of our sessions, bottoms are mandatory and tops are optional. Please bring a small towel to sit on while in the sauna.

Our evening ambient sessions are 4 hours long, from 7-11pm. Book onto a 1-hour slot to use the sauna and ice baths then get changed back into your dry clothes and spend the time before and after relaxing in the lounge. You're welcome to arrive anytime from 7pm even if your sauna slot is later in the evening, as the lounge will be open for you to relax and listen to the music. Our DJs will be soundtracking the events all evening. The line up will be announced on our Instagram page @sauna_socialclub and our booking system. The bar will be open serving warm and cold soft drinks, as well as non-alcoholic cocktails and beers.

Our address is Sauna Social Club, Railway Arch 842 Brayards Road, Peckham SE15 2AG. we're here on google maps. The best way to access the arches is to head to Bronzewood Metal Works on Consort Raod and walk up the access road on the right hand side, until you reach us in Arch 842.

There is level access from the street, a car or taxi can pull up directly outside the archway. Shared car parking with other arches in loading bays with a blue badge. There is level access through lounge, sauna and yard. The downstairs sauna has a 940mm disabled access door. We have 1x accessible toilet which also doubles up as a changing room. Unfortunately, our venue is not wheelchair accessible. There are two steps up to the ice baths. Ice baths have a 2ft lip to step into, each shower tray is raised by 10cm. As a new venue we're very committed to ensuring we're as accessible as possible for people who are differently-abled. Please contact us via email at bookings@saunasocialclub.co.uk if you have any other queries around accessibility.

Our upstairs sauna is cooler, the lights are brighter, and no water or essential oils are used on the rocks. This is our chatty sauna where anyone is welcome to have a conversation. Our downstairs sauna is hotter, has music playing, and is a listening sauna, which means there is no talking while inside. If you have any other questions about accessibility please contact us at bookings@saunasocialclub.co.uk.

Please see below for some pictures that illustrate what our venue looks like. When you arrive, come to the reception desk/bar area and someone will be there to greet you and explain how the session will be run. Please make them aware of any questions or reasonable adjustments you require to ensure your session is as enjoyable as possible. The walk up to Arch 842, enter this road next to Bronzewood Metal Works off Consort Road: As you walk in the door we ask you to take off your shoes and place them on the rack to your left. Then this is the view you will see of the space. The bar is on the right-hand side. Go over to the bar to check in for the session: Outdoor changing rooms, and showers at the back: The ice baths are outside. There are three tin baths at 6 degrees, and one wooden keg bath at 3 degrees: View into the space, with sauna at the back in the centre, toilet back right, reception desk on the left, and door to the yard at the back left:

We have two saunas. The downstairs sauna is 14-capacity, set to 90 degrees. This is our listening sauna, meaning we ask for silence inside and there is music playing. The upstairs sauna is 8-capacity, set to 75 degrees. This is our chatty sauna, meaning you're welcome to have conversations in here. We have three tin ice baths chilled to 6 degrees, and one wooden ice keg chilled to 3 degrees. We have two hot/cold showers, they're both outside and communal. There are no private or indoor showers. We have changing rooms outside in the yard, or upstairs on the mezzanine. We have a bar that sells a selection of teas, soft drinks and low-alcohol drinks. We also sell snacks. We do not provide towels. You need to bring your own.