FAQs and Important Info

Yes, you can book for up to 6 people. However, for safety reasons we need everyone's details that will be attending the session, so it's important you book each person on individually. You can only book one slot at a time. Begin by booking yourself onto the session and paying for your slot, and then you can go onto the same session again and select 'book for someone else'. The process is as follows: 1. once on our booking system, find the session that you would like to attend and select 'book' 2. select 'book session .. credits' 3. where this screen appears, select 'view pricing options'. follow through the process to book yourself onto the session. 4. now repeat the process from step 1, but when you reach step 3, select 'book for someone else'. it will then ask you to 'add a related contact' or select them if you've booked for them before. you'll need their name and email address to do this. Please contact info@saunasocialclub.co.uk if you have any questions or issues booking.

For bookings of up to 6 people, please follow the instructions for booking for a friend. We're generally not offering private bookings or group discounts. We only have the one sauna and we're prioritising keep the space open for our members. Our capacity is limited to 14 per session. We prioritise being a space where people feel able to come alone or with a friend and strike up conversations with people they've not met before. We've found that having a large group in the sauna can make conversations feel quite exclusive, and discourage any connections with those outside of the group. For that reason, if you're coming to the space as a group, please be mindful of how your conversations may affect others - especially in the volume and content of these conversations while in the sauna. The best way to book as a group would be for you all to book on either individually, or one person can book for up to 6. Bookings open 30 days in advance of a session. For any other enquiries, please contact info@saunasocialclub.co.uk

You can join the waitlist for a session through our usual booking system. There are two waitlist spots for each session. To join the waitlist you need to already have a credit in your account. If you are a member, this will be taken off your remaining credits. If you are not a member, you will need to buy a credit for the session to join the waitlist. If a slot becomes available, you will receive another email to let you know. Up until 2 hours before the session, you will be automatically added to the session. If a slot does not become available, your credit will be refunded to your account for you to use to book another session of the same type. If you have any questions or issues, please email info@saunasocialclub.co.uk and we will get back to you as soon as possible.

Simply go to the home page of our website and select 'book session'. From there you will be able to see our whole schedule. to find out more information about each session, select 'book'. You will need to buy a 'credit' to book a session. while we will have credit packs available, we always have the option to buy a single credit to cover a one off session. If you have any questions or issues with the booking system, please contact info@saunasocialclub.co.uk

Unwaged tickets are available for our Essential Sauna sessions. These tickets are for anyone who does not earn a wage e.g Students, Retired, on Universal Credit. They're also for anyone who wouldn't be able to afford the full price ticket. There is an option to buy an unwaged ticket for all essential sauna sessions. If pricing is a barrier to you but you would like to attend any of our other sessions, please email info@saunasocialclub.co.uk and we will do our very best to offer a price that works for you.

You can cancel your booking online up to 48 hours before the beginning of the session. Go to your profile on saunaosocialclub.onbookee.com by clicking on your name either in the top right hand corner (on desktop) or in the drop down (on mobile). Click on upcoming bookings and you can cancel from there. Your credit will be refunded to your account, which you can then redeem on another booking of the same type of session. We're not able to offer cash refunds, unless there are exceptional circumstances, as our payment processor charges for these. Unfortunately, we do not offer credit refunds for late cancellations (within 48 hours). However, if you would like to transfer your ticket to a friend, please email info@saunasocialclub.co.uk with their name and email address and we will transfer the ticket free of charge. If you have any other questions, please email info@saunasocialclub.co.uk and we'll get back to you as soon as we can.

Gift vouchers are available through our booking system, just head to saunasocialclub.onbookee.com/pricing. In the menu on the dropdown (mobile) or in the top left corner (desktop) select 'pricing', and the select 'gift voucher'. The vouchers are cash value and can be used to buy any types of credit, including for single sessions, credit packs. They cannot be used to purchase a membership. *Gift Cards are non-refundable.*

Memberships are available to purchase through our bookings system, saunasocialclub.onbookee.com/pricing. We have two types of membership. Club Membership gives you 4x credits per month, and Super Club Membership gives you 8x credits per month. These credits are for use towards Social and Essential Sauna sessions. Each membership also gives you discounts off our special events including Ambient and Wellbeing Sauna.

Our privacy policy can be found here.

- a towel to dry yourself with - a small towel to sit on in the sauna - a clean pair of sandals or sliders - a water bottle - robe (optional) - a plastic or seperate bag to take home your wet clothes - we recommend arriving in your swimwear to reduce time spent queueing for the changing rooms. *please do not bring your own essential oils as use of these is not permitted in the sauna.

For all of our sessions, bottoms are mandatory and tops are optional. Please bring a small towel to sit on while in the sauna.

Our evening ambient sessions are 4 hours long, from 7-11pm. Book onto a 1-hour slot to use the sauna and ice baths then get changed back into your dry clothes and spend the time before and after relaxing in the lounge. You're welcome to arrive anytime from 7pm even if your sauna slot is later in the evening, as the lounge will be open for you to relax and listen to the music. Our DJs will be soundtracking the events all evening. The line up will be announced on our Instagram page @sauna_socialclub and our booking system. The bar will be open serving warm and cold soft drinks, as well as non-alcoholic cocktails and beers.

Our address is Sauna Social Club, Railway Arch 842 Brayards Road, Peckham SE15 2AG. we're here on google maps. The best way to access the arches is to head to Bronzewood Metal Works on Consort Raod and walk up the access road on the right hand side, until you reach us in Arch 842.

There is level access from the street, a car or taxi can pull up directly outside. Shared car parking with other arches in loading bays with a blue badge. There is level access through lounge, sauna and yard. The sauna is wheelchair accessible with a 940mm disabled access door. We have 1x accessible toilet which also doubles up as a changing room. Ice baths have a 2ft lip to step into, shower tray is raised by 10cm, but shower attachment reaches ground level. As a brand new venue we're very committed to ensuring we're as accessible as possibly for people who are differently abled. Please contact us via email if you have any other queries around accessibility.

Our Essential Sauna sessions are sensory friendly sessions. This means that the lighting is brighter and music a lower volume. No oils are used in the sauna during these sessions. If you have any other questions about accessibility please contact us as info@saunasocialclub.co.uk.

Please see below for some pictures that illustrate what our venue looks like. When you arrive, come to the reception desk/bar area and someone will be there to greet you and explain how the session will be run. Please make them aware of any questions or reasonable adjustments you require to ensure your session is as enjoyable as possible. The walk up to Arch 842, enter this road next to Bronzewood Metal Works off Consort Road: Lounge area with reception desk: Outdoor changing rooms, and showers at the back: View into the space, with sauna at the back in the centre, toilet back right, reception desk on the left, and door to the yard at the back left: